Why I'm here....

Since I've always been quick with an opinion an old friend once lost and again found suggested that perhaps I should share with more people my commentary. Never being one to pass on a challenge I thought I'd give it a whirl.

Tuesday, June 8, 2010

The Right’s and Wrong’s of Idiocy

n. pl. id·i·o·cies
1. Extreme folly or stupidity.
2. A foolish or stupid utterance or deed.
3. Psychologically: Idiocy is the state or condition of being an idiot; profound mental retardation.”

Yes, you do have the right to be wrong. I will never argue that point with anyone for any reason. You have the right to be a lot of things, which perhaps you really don’t want to be. So what has me on this topic? Service and work in America. When did it become baby-sitting and non-caring and cold? I have tons of examples of what I am talking about so sit back because we could be here all day. Now granted I am not the calmest of people. I can be excitable so my first tale of woe is not out of character for me, but I was sleep deprived or I probably would not have been quiet so mean. At a local restaurant on Sunday night I met some friends. I really wanted to see them, but knew I was exhausted so I probably should have passed. I ordered two stuffed peppers (they are small), a side of lettuce, side of tomatoes and a side of fries. (No I shouldn’t have had fries). Now I understand the peppers are normally an appetizer, but everyone else was ordering food. I waited tables for 18 years part time and I can tell you I would have asked me if I wanted them brought out right away or with everyone’s dinner. Now I could have forgave the bringing it all out to me as an appetizer, but the guy shows up with two peppers. No lettuce, no tomatoes, no fries. Ignorance is a sore spot with me. Mistakes I can handle but ignorance, not so much. To me, and I know this is only my opinion and I do have the right to be wrong lets not forget, it’s common sense that I at least didn’t order a side of tomatoes and lettuce to go with my French fries. I am just saying. OK, so we are not training kids to think these days either. We are raising a bunch of lazy and ignorant kids. (NO NOT ALL OF THEM) I happen to know a few young people that are very smart and work, but it’s few. A lady at the gym yesterday asked me if I had noticed the under thirty crowd didn’t seem to want to work in the work place I was like – uh, yeah. Again I am not talking about all of them. True story: A couple of years ago I went through Rally’s drive thru. My bill was $4.85. I gave the kid a $5 bill. His computer went down. He hands me 42 cents back. I then explained to him the error of his way and he had me wait while he went and got his supervisor, who then stood there and used a calculator to figure out the difference in $5 and $4.85. No apologies for my wait, although I’m sure the look on my face was priceless. We can’t tell our children in school that they are doing wrong or that they are incorrect. What kind of horse manure is that? Our kids shouldn’t be treated shabby, but they need to learn the reality of the real world. Telling them they are doing well at something but perhaps they should try it this way when they totally mucked it up is stupid. Whoever decided that needs my booted foot to meet their… Anyhow, I suppose I should get off what’s wrong with American dance, this is about idiots and their rights. I really don’t want to stray that far off topic. I remember when working in the work place was good. Yes I am old enough to remember that. I remember wanting to do a great job and wanting to make sure my supervisor succeeded just as much as the company and I did. I worked hard and it felt good. In those days companies gave you an assignment and then let you run with getting the task accomplished. I’m here to tell you that anyone out there working today knows this isn’t true. First of all most supervisors have forgotten that their success comes from making sure you succeed and that having smart people below you and listening to them makes you succeed all the more. Ask Donald Trump and he will probably tell you that he got to where he is today because he had great people behind him. The person who forgets or tries to walk on those below them often fails. If I were to guess I would also guess that Donald Trump doesn’t micro manage the hell out of everything. A good manager or supervisor will hire people they can depend on and then turn them loose to run with it and only come to me if you have to type basis. Most supervisors today loose so much precious time and energy because they have to know every little thing going on below their supervisors. They have to put in their style and taste and heaven forbid the supervisors under them do anything they don’t like. Most I managers I have seen are unapproachable (We do have a really good director where I work who is very approachable, we are lucky in that respect) and even if they say they have an open door policy they make you feel subservient and unwelcome. Not to mention that whatever you throw out there you can almost feel their inability to really hear it because it isn’t the way they feel things should be. A lot of your management these days has the book smarts; they just don’t have the people skills or common sense to go with it. I’m talking all companies that I have observed too. I watch these places like fast food restaurants and department stores and it’s easy to see even if you don’t work there. That is what sucks for them even more is that the eye that isn’t there every day, the customer can see it. I went to McDonald’s a few weeks ago to meet my dad and brother for breakfast. The store manager was running the register because they were short staffed. Now, I as well as anyone can understand being short staffed, but she looked up at me and said nothing then turned and walked away. I stood at the register a good five minutes before she ever returned and then I spoke to her. She goes uh sorry we are really busy so many people called off. One) I don’t care. I feel for you but as the customer I don’t need to know your people called off and I’m not stupid if you were staffed as a manager you would not be taking orders. Two) Acknowledge me with a good morning I’ll be with you in a moment and it might save pissing off a customer and I might be a little more understanding of your situation. I am just saying…. Another thing I HATE and don’t necessarily agree with when a supervisor says it: “Well we can’t make everyone happy.” I might agree that everyone is not going to be happy all the time, but I’m guessing most people will settle for content and it really shouldn’t be that happy to at least aim for pleasing the majority of your staff so that they feel like working for you. OOOOOHHHH and here’s one for you that is just too funny… “You do such a good job at it and I know you won’t complain even though you don’t like doing it.” OK, so I hate it and I have never complained about having to do it periodically because I am a team player so you put me there on that task for three weeks. Gees maybe I should start complaining and not work so hard at it? No that isn’t me I will still work hard at it, but it won’t get me a warm and fuzzy feeling towards management. It’s kind of like the dog going outside to pee instead of on your rug and you beat it anyway, after a while the dog will pee on the rug. LOVE LOVE LOVE THIS ONE – “I really know personally I don’t do well at that job”… so lets stick me in that job, because after all you have the right to be wrong and you really didn’t want it done well anyway did you? You want me to act like an adult and do my job? OK, how many times have we heard supervisors in all walks of life say that? Then why do they treat you like children at recess? People will act the way you treat them. If you tell a child over and over again that they have problems or are a bad child, guess what, it’s not rocket science that they will start to believe it and act that way. Same thing goes with good employees. If they get lumped into the evil employee category sooner or later they will be bad employees. It is going to happen. I have another lovely example of ignorance in the working world for you. Come on, you knew I did. When working second I got to I would go to Meijer when I needed something instead of Wal-Mart. Now usually I could find it cheaper and get it for less at Wal-Mart so it doesn’t make sense to pay more when one can get it for less in only a shorter distance does it? Let me explain why I did then. Wal-Mart employees will not help you at night if you need something that is down an isle they have closed off for sweeping. You can’t maneuver around the store because they have crap out everywhere and again they won’t help you. They have one lane open with what is usually the world’s slowest check out person who ever existed. I responded with some thoughts on this to them on a survey and their local supervisor of the West Jefferson Wal-Mart’s called me and talked to me. No apologies for my troubles, no thanks for the feedback, but what he did say: Well late night is the best time to do that stuff that puts our customers out and they only have so much time to get it done so they don’t have time to get stuff for customers and it has to be done at some time. Now how does Meijer approach it? They are actually smiling at one in the morning. The employees who are stocking ask you if they can help you and if an isle is closed own they go under the tape and go get whatever it is you need. If you forget something and are at the register they will send someone back for it. The isles are not as cluttered, and they seem to get it stocked in the allotted time. They apologize for being in your way. It’s a different experience and one to me that is with the small financial difference. I go where I get treated well. Simply put the management probably doesn’t beat their employees down and they realize the customer has needs that need to be met. It really isn’t rocket science. There are rights and wrongs of idiocy and most often companies big and small just have them wrong. Of course that is their right.

1 comment:

ida said...

i have turned into a bad employee. i only do what i am told. i dont try to think for myself. and when another supervisor micro manages becouse the first one is one a day off or whatever. i treat them the same way. if they ask me why i am not doing what i am sposed to in their minds i tell them that i do as i am told. and i was waiting for their instructions. i dont give a rats behind about my job except for the retirement. i'm still ticked off on how i was treated when i was on the forklift and the trailor dropped from under me that i drove onto. how they wrote it up as if noone was on the trailor. i could go to osha about it but what would it do. noone cares anymore. then a few weeks ago i had a fellow employee cuse me out worse then a dog and pretty much threaten to assult me in his demeaner. i'm just in it for the retirement. i guess his cousin died so it was cool to go after me like a piece of do do. when my parents died i didnt threaten anyone bodly harm. but, hay i'm special like that. just waiting on retirement.